Welcome and thanks for ordering! Below are details on your order, if you have additional questions, please give us a call at 970-223-PIES (7437).
What sets your pies apart from the rest?
We bake our pies right here in Fort Collins, Colorado, at the base of the Rocky Mountains. Our pies are 2 inches deep and at 11 inches wide – 2 inches wider than the normal pie! Every pie is handcrafted by our artisan bakers and made with local and seasonal ingredients, many from the Ginger and Baker farm.
When do you ship pies?
We ship our pies Monday through Wednesday. Orders placed after 3 pm Mountain Time, Monday through Wednesday, will be processed the following business day. Orders placed after 3 pm Mountain Time on Wednesdays will be shipped the following Monday. Once shipped, the pie will arrive to you within two to four days. You’ll receive a tracking email from FedEx once the label is created.
What if I want to place an order for a future date?
Please call us at 970-223-PIES (7437) and we would be happy to create an order for any future dates!
Can I ship to multiple addresses?
Of course! Please call us at 970-223-7437 (PIES) for orders being shipped to multiple addresses.
How many pies can I have shipped?
We can fit 2 pies per shipping container. For large orders over six pies please contact us at (970) 223-7437 (PIES) for custom shipping quotes.
Do you ship to Alaska and Hawaii?
Unfortunately, we do not ship outside the continental United States at this time, but we hope to soon!
Do you ship internationally?
We don’t ship outside of the US at this time, but we’re working on it!
What do I do once I receive my pie?
Our pies are fully baked and then frozen to capture maximum freshness. They are shipped using dry ice to ensure quality. Upon arrival, you can store in the refrigerator until ready to serve. If your pie is still frozen upon receipt, you can thaw overnight in your refrigerator or for faster thawing, place on your kitchen counter.
When thawing pies on the counter, please be sure to remove the plastic wrap to prevent your crust from getting soggy.
Thawed pies will stay fresh in the refrigerator for up to one week. Because our pies have no added preservatives, and are made with fresh and natural ingredients, leftovers should be kept refrigerated.
How do you ship the pies?
In a local collaboration that champions handmade pies and homegrown eco-smarts, we recently teamed with Liviri for our reusable shipping solution. Temperature-controlled Liviri Fresh boxes keep our oven-baked masterpieces tasty and pristine – from the Ginger and Baker kitchen to yours! They also deliver on convenience, with a waste-cutting design and an easy-as-pie return shipping process. Learn more at https://liviri.com/.
Our carrier is FedEx. We work with their local Fort Collins team to ensure on-time deliveries and satisfied customers.
How do I return the Liviri shipping container and ice packs back to you?
You have several options as to how you want to return the container and ice packs. You can return it to any FedEx location or Walgreens pharmacy. Go to https://www.fedex.com/locate/index.html and enter your zip code for a list of drop off locations. You can also call for a pickup from your house. Just call 1-800-463-3339 to schedule the pickup. Your return label is in the plastic pouch on the inside of the shipping container. Just affix it on top of the existing label. If you have any questions, give us a call at 970-223-PIES (7437).
What happens if I don’t return the Liviri shipping container and ice packs back to you?
The shipping container and ice packs must be return postmarked within two weeks from the arrival date. By purchasing and shipping a pie with us, you agree to a one-time $150 charge to the card that was used for the order if the container and ice packs are not returned within the two-week time frame.
Disclaimer:
There are no returns, refunds or cancellations allowed on any orders that have shipped.
Our pies are perishable and on-time delivery is of the utmost importance. We cannot be held responsible for incorrect and/or incomplete addresses. Apartment numbers and suites for residential and business deliveries must be included. Please ensure you have the full address – we are not liable for delays due to missing or wrong information. We cannot ship to PO Boxes.
Ginger and Baker is also not responsible for delays in delivery caused by weather, mechanical error, strikes, natural disasters, terrorism safety control, or local carrier mis-scans.