Host-Front Desk

Summary

As The Cache Lead Greeter, you create the first impression with each guest and set the stage for their experience in the restaurant. You are responsible for welcoming our guests and escorting them to their seats for dining with continuing effort to deliver outstanding guest service and financial profitability. You are serving the Ginger and Baker brand and will always be working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values. Specifically, you would be responsible for performing the following tasks to the highest standards of AAA 4/5 diamond restaurant service goals.

Essential Functions

 

  • Read, understand and abide by the employee handbook, policies and departmental procedures.
  • Positive attitude
  • Good communication skills
  • Answer the restaurant’s phone and assist with guests’ inquiries.
  • Ability to work positively in a fast-paced environment.
  • Commitment to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
  • Provide a high level of hospitality to guests entering and leaving the restaurant by warmly acknowledge and greet guests as they arrive at the restaurant and make an effort to recognize regular guests
  • Seat guests and manage the seating chart/Open Table
  • Monitor restaurant activity to determine seating and dining flow
  • Maintain proper set-up of restaurant.
  • Perform opening and closing duties, as required
  • Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
  • Respond to guest inquiries and requests in a timely, friendly and efficient manner
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships
  • Read, maintain and provide daily events to Manager so they may log them in shift notes
  • Receive records and make any necessary arrangements for reservations and special functions in Open Table for the restaurant.
  • Adapt well to a constantly changing environment.
  • Communicate effectively with kitchen regarding changes in reservations.
  • Confident communication both over the phone and in person.
  • Handle uncomfortable situations with eloquence.
  • Effective communication between both restaurants with lead Greeter and manager in the Café.
  • Protect restaurant guests by adhering to sanitation, safety and alcohol beverage control policies
  • Perform any other job-related duties as assigned.

Knowledge, Skills and Abilities Required

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances. As the shift leader, you will be expected to work with Team Members and Guests to ensure satisfaction. You will have to take initiative and get creative in resolving challenges and involve the Cache Manager/GM when previous methods have been unsuccessful. Behaves ethically. Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with guests, interpret event documents, and conduct employee meetings. Professional Appearance: Exhibits an appearance appropriate for a four-diamond restaurant Ability to effectively cope with change, handle risk and uncertainty comfortably, ability to shift gears at a moment’s notice while being composed under pressure. Doesn’t show frustration when dealing with upset guests or team members. Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Preferred Education and Experience

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Minimum 1-year experience hosting in a high volume/quality restaurant. Combinations of experience in customer service and food/beverage may be considered.
  • Open Table knowledge preferred. Previous work with online reservation software required.
  • Previous cash handling experience.
  • Previous related guest service experience dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Must have basic proficiency of Microsoft Word & Excel software applications.
  • Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Able to accurately read and make measurements.

Certificates, Licenses, Registrations

Must have TIPS and County required certifications.

Working Conditions

  • The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to taste or smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 20 pounds.
  • While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and extreme heat. The employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually loud.